FREQUENTLY ASKED QUESTIONS

FREE WORLDWIDE SHIPPING 2wink Australia is pleased to offer free standard shipping worldwide as of the 10 January 2011.  Free shipping doesn’t include any international taxes, custom duties or any additional fees which may incur.  Free standard shipping applies to the majority of Countries however, some Countries are exempted due to excessive shipping cost.  Should your location not be shown when placing an order please email us at info@2wink.com.au for details.

How do I know that 2wink Australia is a reputable company?
Australian business legislation prohibits organizations from fraudulent acts. 2wink Australia is a registered Australian Business.  ACN 127 415 561 and been running successfully delivering to over 30 countries for the past five years.

How long will it take to receive my 2wink order?
2wink has commissioned Australia's largest logistics company to send your order by express mail anywhere within Australia within 72 hours. Overseas buyers are assured for a quick Air order and should receive their purchase within 7 to 14 days. All orders are tracked and require a signature upon collection.

How do I assess the quality of the underwear before I make a purchase?
All 2wink products are made from the highest quality fabric and are manufactured according to strict quality control procedures.

How secure is my transaction?
2wink uses the services of Australia’s largest bank and encrypted, secure transactions are made through Verisign, so you can be assured of confidentiality and security. Or you can mail in your payment (Cheque or Money Order to 2wink Australia PO BOX 129 DIANELLA WESTERN AUSTRALIA AUSTRALIA 6059)

I would like to be a regular customer. Does 2wink have any benefits for repeat purchases?.
Yes! 2wink advises all News Letter Subscribers First of any Specials or Discounts . It's something we highly recommend you do.

How long will my 2wink garments last?
Well, that depends on how often you wear them, wash them and stretch them. Some people are more ‘demanding’ of their underwear than others, but needless to say, your 2wink underwear should last for 12 months or longer.

How many types of underwear does 2wink have?
2wink is constantly designing new underwear and releasing new products. If there is something you think we should be selling, please contact us and we will look into your suggestion.

Have a question you want answered? Just email us and ask away!